General Maintenance Information
Click Here to view our page on Quick-Fix repairs. We've included videos and other helpful information that may resolve your issue without having to wait for a repair person. These Quick-Fix items can save you valuable time.
General Repairs & Maintenance - All non-emergency work orders must be submitted in writing. This insures a paper trail for reference and reduces the risk of omitted repairs. We recommend using your Tenant Portal to submit your work order. The work order generated from your Tenant Portal is entered directly into our system and allows you to track the status of your work order at your convenience. You can also send your maintenance request via e-mail, fax or U. S. Mail.
Be as detailed as possible when submitting your maintenance request.
Bad Example: The toilet doesn't work.
Great Example: The toilet in the hall bathroom won’t flush. I push on the handle, but nothing happens.
If you’re not using your Tenant Portal, be sure to include your property address and a daytime phone number where you can be contacted to schedule your maintenance appointment.
Call our Director of Maintenance, Efrain Terrones, if you have an urgent maintenance request that requires immediate attention.
After Hours Emergency Maintenance
If you have an after hours maintenance issue that requires immediate attention, (such as a broken water pipe or you're unable to secure your residence, etc.), please call our after hours maintenance center toll free at (855) 559-5525.
*THIS IS TO BE USED FOR AFTER HOURS MAINTENANCE EMERGENCIES ONLY*
Do NOT contact any contractor directly for maintenance. Maintenance cannot be performed without a work order dispatched by a representative of our office.
In the event of a fire, vacate the building and call 9-1-1 . Then contact our office or after-hours call center immediately.
In the event of a (suspected) gas leak, vacate the building and call PG&E at 1-800-743-5000, ASAP.
Test your carbon monoxide alarm and smoke alarm(s) at least once a month to ensure the safety of you and your family. Be sure to replace the batteries when needed. For additional safety, it's recommended that your battery be replaced annually. Contact our office immediately if any of your safety alarms are not functioning properly or if you're unable to obtain a battery. A replacement battery battery will be provided at no charge, if needed.
Satellite Cable Service
Contact our office for written authorization prior to the installation of satellite cable installation. Certain requirements must be met in order to obtain authorization. PLEASE NOTE, under no circumstance may any hardware be permanently attached to the structure of the premises. Contact our office for details.
All maintenance appointments must be cancelled in advance of the appointment day or a service charge may be assessed. The following are the terms for cancelling a maintenance appointment:
First Same-Day Cancellation - "no charge". We understand that unforeseeable issues arise from time to time.
Second Same-Day Cancellation (of the same work order) - A $25.00 service charge will be assessed. The maintenance technicians have a schedule that they're trying to maintain. A same day cancellation doesn't give the technician adequate time to rearrange their schedule.
Third Cancellation (of the same work order) - An additional $25.00 service charge will be assessed. Plus, a Notice to Enter will be served so that our maintenance technician can complete the necessary repairs on the original work order. We have an obligation to the property owner to ensure that the premises are maintained in good repair.
"No Show" - A trip charge will be assessed to the tenant if an appointment is made with a Vendor, and nobody is present to allow the technician into the unit to complete their work. The cost of a trip charge varies by Vendor. However, the range is typically $50.00 to $80.00. This fee is waived if you’ve given our office permission to enter.
Damage, Misuse & Neglect - Per your Residential Lease, Residents are responsible for maintenance caused by damage, misuse and/or neglect. What does that mean? If your toilet isn't working and is caused by someone flushing a stuffed animal, or some other foreign object down the toilet, the Resident will be responsible for the cost of repair. However, if it's caused by a failed part in the toilet, the Owner will pay for the repair.