Move In Procedure

1.) Be sure to contact our office at least 24 hours in advance of your move-in date to schedule your move-in appointment. Your move-in appointment will be at our office location. Each adult (18 years of age or older) must be present at your move-in appointment to sign on your Rental Agreement. Be sure that each adult brings a photo identification (driver's license or state identification card).

2.) Your Rental Agreement will be prepared, reviewed and signed at your move-in appointment. In addition, payment of any balance due must be paid so that keys to your new home can be given to you.

3.) Your balance due must be paid in guaranteed funds. Either a cashier's check or money orders. Sorry, NO CASH. Please make your payment payable to PERFORMANCE PROPERTY MANAGEMENT.

4.) Our office will schedule utility shut-offs to be effective on your move in date. Please be sure that all utility services that are not included in your rent are transferred into your name on or before your move in date to avoid interruption of services. CLICK HERE for utility contact information.

Rent Payments

All rents are due on the first day of the month. There is a 5 day grace period. Therefore, any rent payment received after the 5th day of the month is assessed a late fee. Your rental payment must be in our office by 9:00 AM on the 6th day of the month or postmarked by the 5th day of the month to avoid being charged a late fee.

By Electronic Payment:

Electronic (ACH) payment is now available. This will save you both time and money by automatically withdrawing your monthly rental payment from your checking or savings account. The process is easy. Just click here for the authorization form. Complete the form and return it to our office. You may fax it to us at 559-435-8267. Upon our receipt, we will enter your information and the process will begin. Please feel free to contact Greg in our office if you have any questions.

By Check:

Make your rent payment payable and mail it to:

Performance Property Management

PO Box 26822

Fresno, CA 93729-6822

*** For safety & security purposes, we do not accept cash rental payments ***

Repairs & Maintenance

General Repairs & Maintenance - Please contact our office and speak with Hope Hernandez in Resident Services to request all maintenance. You may also e-mail your request by clicking HERE. Be sure to include your property address and detailed information describing the problem. Hope is responsible for processing your work order and dispatching it to the appropriate contractor. In the event of her absence, any one of our staff will be happy to assist you with a maintenance request. PLEASE do NOT contact any contractor directly for maintenance. All maintenance must be dispatched by our office.

After Hours Emergency Maintenance - If you have an after hours maintenance issue that requires immediate attention, (such as a broken water pipe or you're unable to secure your residence, etc.), please call our 24-hour paging service at (559) 265-8095. This is a digital pager. Enter the telephone number to be called back and a representative from our company will call you as quickly as possible.

*THIS IS TO BE USED FOR AFTER HOURS MAINTENANCE EMERGENCIES ONLY*

Smoke Alarms

Please be sure to test your smoke alarm(s) at least once a month to ensure the safety of you and your family. Be sure to replace the 9-volt battery when needed. For additional safety, it's recommended that your battery be replaced annually. Contact our office immediately if your smoke alarm is not functioning properly or if you're unable to obtain a battery. A replacement battery and/or smoke alarm unit will be given to you at no charge.

Satellite Cable Service

Contact our office for written authorization of satellite cable installation. There are requirements that must be met in order to obtain authorization. PLEASE NOTE, under no circumstance may any hardware be permanently attached to the structure of the premises. Contact our office for details.

Move out Procedure

1.) Review your Rental Agreement to be sure that the initial term of your Agreement has expired and you are able to vacate without penalty.

2.) A 30-Day Notice to Vacate is required. Your notice must be received by our office at least 30 days in advance of your anticipated moving date. PLEASE NOTE that your 30-Day Notice becomes effective the date that it's received by our office.

3.) Our office will mail move-out instructions to you within a few days of receiving your 30-Day Notice . A cleaning list will be included with your instructions. You may CLICK HERE to download a copy of the Cleaning List (Microsoft Word format).

3.) Please leave utility services on at the property until your move out inspection has been completed. We cannot perform a thorough inspection of the premises without power and water. We will arrange for prompt transfer of utility services.

4.) Contact our office at least 24 hours in advance to schedule your move out inspection. Your move out appointment will be at the rental property.

5.) A security deposit disposition will be completed and any balance due to the resident will be refunded within 21 days after the keys have been returned.